FAQ
Frequently Asked Questions
We would like to taste the coffee before ordering, is that possible?
Yes, sure. Arrange an appointment and come by our shop.
Is it possible to order a sample pack?
Please contact us via email or contact form. We will get back to you within 24 hours.
We would like to place a special/combined order, how can we proceed? Please contact us via email or contact form. We will get back to you within 24 hours.
Can I pay by invoice?
Please contact us via email or phone. We would like to place a special/combined order, how can we proceed? Please contact us via email or contact form. We will get back to you within 24 hours.
We have special needs and would like to discuss them with you.
Please contact us via email or contact form.
We will get back to you within 24 hours.
We are planning an event and would like to rent a coffee machine. Please contact us via email or contact form. We will get back to you within 24 hours.
The espresso is not coming through properly. What's the reason? Making an espresso takes about 25 seconds. Coffee is a natural product, so the preparation time can vary. We always recommend using our product Oscar 90 (to prevent limescale) and regularly descaling the coffee machine. Please also check the filter plate for residue and remove it if necessary. First, switch off the machine.
